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Why Choose Us?

Know what you want and reach it quickly.

We carefully select and present the products that best suit your tastes. From the trendiest items to everyday necessities, we have it all under control. We want your every click to be filled with surprises."

Quality assurance, safe shopping.

We know the importance of trust, and we rigorously select our suppliers to ensure that each product meets our high standards. You will enjoy the pleasure of shopping and at the same time, the peace of mind that comes with fulfillment."

Convenient payment, fast delivery.

We simplify the shopping process by supporting a variety of the world's most popular payment methods, including PayPal, Visa, Mastercard, GooglePay, and ApplePay, and we will continue to launch PayPay, convenience stores, etc. We work with excellent logistics companies such as DHL, UPS, Fedex, We will continue to work with excellent logistics companies such as DHL, UPS, Fedex, and EMS to ensure fast and safe delivery of your goods."

Courteous service, always online.

Whatever the issue, our dedicated customer service team is always available to help, and we offer a variety of communication methods including Line, email, web forms, and social media (Youtobe, X) to answer questions and provide complete shopping support in fluent Japanese."

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FAQ

Respected customer:

Thank you for purchasing Glocho's Smartphone Case products. We strive to continue to provide high quality products and excellent customer service and have the following after-sales service rules in place to ensure that any issues that may arise will be handled properly.

I. After-Sales Service Policy

Handling quality issues:If there is a quality problem with the product, such as damage, defects, or other manufacturing defects, we will provide a full return or exchange service.

Return Policy:

  1. Terms:If there is a quality problem upon arrival, the customer may choose to return the product for a full refund.
  2. Procedure:Contact Customer Service within 48 hours of receiving the merchandise and provide photos of the problematic item as proof. Customer Service will refund the amount paid to the original payment account after verification.
  3. Processing time:Refunds will be processed within 5 business days after confirmation of the problem.

Exchange Policy:

  1. Terms:If you choose to exchange, you will receive a new item of equal value and model.
  2. Procedure:Contact Customer Service within 48 hours of receiving the item and provide photos of the problematic item. Customer Service will provide replacement instructions and new shipping information upon verification.
  3. Logistics:We will bear the logistics costs associated with the exchange.

2. After-sales service support

Customer Support:Our customer service team is always available to answer your questions. You can contact us on line or by e-mail.

Grievance Process:If you are dissatisfied with our products or services, please let us know. Fill out the form in the "Contact Us" section of the web page and we will reply within 24 hours and provide a solution within 5 business days.

Data Protection:We are committed to protecting the security of your personal data and will not use it for any purpose other than after-sales service.

3. Points to be noted

Instruction Manual:To ensure optimum performance of the product, operation and maintenance should be performed in accordance with the instruction manual.

Not covered by warranty:The following cases are outside the scope of the after-sales service policy: human-caused damage, unauthorized repairs or modifications, wear and tear due to normal use, etc.

Legal Application:These after-sales service rules apply to smartphone case products purchased through our website and are governed by the laws of Japan and China.

We are committed to the satisfaction of each and every one of our customers and strive to provide high quality products and services. If you have any questions or need further assistance, please contact us at any time.

Thank you for your purchase.

Glocho

Respected customer:
Hello!
Thank you for purchasing our products. Below is important information regarding cross-border logistics.
 

I. Logistics delivery time

Our cross-border logistics delivery time is typically 4 to 7 business days. During this period, we will make every effort to ensure that your package is delivered safely and on time. However, cross-border shipments may be affected by diverse factors such as customs inspections, weather conditions, and international shipping congestion. Occasionally there may be a slight delay, but we will proactively make adjustments and ensure that you receive your goods as soon as possible.
 

(ii) Inquiry of logistics information

You can easily find out the logistics information of your parcel. Upon completion of your purchase order, a tracking number for your parcel will be emailed to the email address you reserved at the time of purchase. You can log in to the official website of the international courier company or click on Order Tracking at the bottom of any page on our site, and simply enter the tracking number in its inquiry field to find out the parcel's transit status in real time. It also includes detailed information about the parcel's origin, relay point, and estimated arrival time, giving you a clear picture of the logistics process of your purchase.
 
Thank you again for your support of our company. Enjoy your shopping experience!
Glocho
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