| iPhone Model | 14, 14plus, 14pro, 14promax, 15, 15plus, 15pro, 15promax, 16, 16plus, 16pro, 16promax |
|---|---|
| variety | Golden, gray, blue, black |
Comfort Series] PC back case made of skin-friendly material suitable for iPhone
Original price was: ¥2,899.¥2,029Current price is: ¥2,029.
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FAQ
Respected customer:
Thank you for purchasing Glocho's Smartphone Case products. We strive to continue to provide high quality products and excellent customer service and have the following after-sales service rules in place to ensure that any issues that may arise will be handled properly.
I. After-Sales Service Policy
Handling quality issues:If there is a quality problem with the product, such as damage, defects, or other manufacturing defects, we will provide a full return or exchange service.
Return Policy:
- Terms:If there is a quality problem upon arrival, the customer may choose to return the product for a full refund.
- Procedure:Contact Customer Service within 48 hours of receiving the merchandise and provide photos of the problematic item as proof. Customer Service will refund the amount paid to the original payment account after verification.
- Processing time:Refunds will be processed within 5 business days after confirmation of the problem.
Exchange Policy:
- Terms:If you choose to exchange, you will receive a new item of equal value and model.
- Procedure:Contact Customer Service within 48 hours of receiving the item and provide photos of the problematic item. Customer Service will provide replacement instructions and new shipping information upon verification.
- Logistics:We will bear the logistics costs associated with the exchange.
2. After-sales service support
Customer Support:Our customer service team is always available to answer your questions. You can contact us on line or by e-mail.
Grievance Process:If you are dissatisfied with our products or services, please let us know. Fill out the form in the "Contact Us" section of the web page and we will reply within 24 hours and provide a solution within 5 business days.
Data Protection:We are committed to protecting the security of your personal data and will not use it for any purpose other than after-sales service.
3. Points to be noted
Instruction Manual:To ensure optimum performance of the product, operation and maintenance should be performed in accordance with the instruction manual.
Not covered by warranty:The following cases are outside the scope of the after-sales service policy: human-caused damage, unauthorized repairs or modifications, wear and tear due to normal use, etc.
Legal Application:These after-sales service rules apply to smartphone case products purchased through our website and are governed by the laws of Japan and China.
We are committed to the satisfaction of each and every one of our customers and strive to provide high quality products and services. If you have any questions or need further assistance, please contact us at any time.
Thank you for your purchase.
Glocho
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